PBX phone systems utilize both hardware and software to connect devices like routers, phones, adapters, and servers. The term originates from manual switchboards and patch cords, but the technology has evolved significantly over time. Modern systems, like IP PBX and VoIP PBX, offer cost-effective solutions with advanced features such as call recording and voicemail-to-email capabilities. […]
Setting up a VoIP system for your business is more complex than a residential setup. Residential VoIP is plug-and-play, but for a corporate system, there are more factors to consider. However, there are ways to simplify the process, even without in-house IT support. Tip 1: Choose hosted VoIP for easy deployment. Hosted VoIP is cloud-based, […]
Softphone functionality enables devices like tablets, laptops, and mobile devices to make and receive calls like a traditional desk phone. This VoIP option allows people to use their existing devices for calls from anywhere with an internet connection, offering numerous benefits for businesses when integrated with other tools to create a unified communications platform. To […]
In Europe, the demand for datacentre capacity is surpassing supply at a rapid pace. Real estate consultancy CBRE’s quarterly market data shows that vacancy rates in major European cities like Frankfurt, London, Amsterdam, Paris, and Dublin (FLAPD) have reached an all-time low. The FLAPD regions saw vacancy rates drop below 10% for the first time […]
Choosing the right project management software is crucial for any business, as it helps to organize tasks, deadlines, and priorities in one centralized location. To assist in choosing the best fit for your business, I have compared some of the top options that excel in different areas: — Best overall: Wrike — Best for a […]
In 2024, the number of girls choosing to study computing at A-level increased significantly by almost 800 students, surpassing the 3,000 student mark. This 28.6% jump from the previous year marks one of the largest year-on-year increases in girls taking the subject over the past five years. Becky Wallace, head of people at online training […]
Zendesk Sell is a CRM solution offered by Zendesk that features a starting price of $19 per month. Key features include a power dialer, task player, mobile app, pipeline analysis, and open APIs for integrations. Sell Team is priced at $19 per agent, per month annually and includes customizable pipelines, task setting, and robust APIs. […]
The Commonwealth Bank of Australia’s venture-scaling arm, x15ventures, will soon close applications for its annual Xccelerate program on Aug. 20. The program offers tech startups the opportunity to win a $250,000 investment into their company, reflecting CBA’s efforts to establish itself as a dominant force in fintech AI. x15ventures, dedicated to building, buying, and investing […]
Cloud computing is the foundation of various applications, services, and corporate initiatives, but its environmental impact is now being scrutinized. Today’s IT leaders are faced with a dilemma — they need to embrace innovation to drive their organizations forward while also considering the environmental consequences of data centers, energy usage, carbon emissions, and e-waste. To […]
During the Made by Google presentation on Aug. 13, Google unveiled its latest products including the Pixel 9 phones, new Gemini AI features, the Pixel Watch 3, and the Pixel Buds Pro 2. Rick Osterloh, Google’s Senior Vice President of Platforms and Devices, emphasized the company’s focus on strengthening its ecosystem with AI technology. The […]
For new freelancers, solopreneurs, or small business owners looking to accept payments from customers, the complexity of payment systems can be overwhelming. Many may question why they can make payments on their phones but struggle to accept them on the same device. However, with the right mobile point of sale provider, accepting payments on your […]
Heriot-Watt University and the University of Glasgow are collaborating on a £46m initiative funded by the UKRI Engineering and Physical Sciences Research Council (EPSRC) to research the utilization of digital twins in reducing the carbon footprint of the UK’s transport systems. Named TransiT Hub, the research hub, which has received an investment of £26m from […]
IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires regular maintenance for optimal use. Testing is essential to ensure security, functionality, and performance of the system. Here are the different types of IVR testing tools needed for an efficient and successful system: 1. Automated IVR testing tools automate […]
The U.K. government is conducting an initial investigation into the collaboration between Amazon and Anthropic to determine if it will reduce competition. This investigation follows a similar probe into Alphabet’s partnership with the AI startup. In March, Amazon completed a $4 billion investment in Anthropic, known for its Claude LLM family, which competes with OpenAI’s […]
The UK technology sector is facing challenges when it comes to diversity, equity, and inclusion (DEI), as evidenced by recent organisational closures. Women Who Code, the Tech Talent Charter, and Girls in Tech have all shut down due to funding issues. Experts believe that economic, financial, and political pressures are contributing to this struggle, with […]