Delivering consistent, high-quality customer service is essential for a successful call center, and effective call center quality monitoring is key to achieving this goal. By implementing quality monitoring, you can gain valuable insights into agent performance and identify opportunities for improvement, ultimately raising the overall standard of service. Types of Call Center Quality Monitoring Call […]
The Competition and Markets Authority (CMA) in the UK has provisionally concluded that Google’s dominance in the ad tech sector is harmful to its competitors, potentially leading to a fine of up to 10% of the company’s global annual revenue. Since at least 2015, Google has reportedly managed its ad space buying and selling tools, […]
According to research conducted by Accenture, the UK’s C-suite includes some of the most technologically proficient executives globally. The technology service provider assessed CEOs and board members from thousands of companies worldwide and discovered that 23% of senior leaders in the UK possess a technology background. This includes individuals who have worked in technology roles […]
Choosing a bank that seamlessly integrates with QuickBooks is essential for small business owners who rely on this software for their bookkeeping needs. This integration streamlines the accounting process, saving time and minimizing the likelihood of errors from manual entries. Numerous banks and financial technology (fintech) firms provide QuickBooks-compatible accounts, so it’s wise to evaluate […]
Lloyds Bank is enhancing its trade financing sales by integrating artificial intelligence (AI) into its operations, enabling the automated verification of documents in accordance with industry regulations. Trade finance transactions often involve substantial payments, frequently on an international scale, and typically require numerous participants along with extensive manual document checks. This sector encompasses the instruments […]
Airtable is a widely used project management tool, but it may not suit every team’s needs. To find the best fit for your specific workflows, priorities, and features, consider exploring these top alternatives to Airtable. Top Alternatives to Airtable monday.com Employee Size: Suitable for all company sizes. Key Features: Agile development, analytics and reporting, API […]
Nationwide Building Society is leveraging Red Hat as part of its application development framework to accelerate software releases and enhance system availability. The prominent UK financial institution has implemented Red Hat OpenShift to integrate its business systems, following the success of an initial initiative aimed at gathering real-time data, known as Speed Layer. This project, […]
Australian companies have demonstrated a readiness to invest in emerging technologies. However, this enthusiasm is being tempered by a heightened focus on accountability and strategic alignment due to the current economic landscape. Following its nearly $5 billion acquisition by IBM, Apptio shared its insights with TechRepublic regarding the priorities of Australian organizations. Key considerations such […]
Comparative Overview: Apollo vs. ZoomInfo Apollo and ZoomInfo are both renowned providers of B2B databases and lead generation solutions. They excel at offering contact databases and lead sourcing tools that empower businesses to target and generate valuable leads. Each platform comes with distinct features and capabilities tailored to various subscription plans. In this comparison, we […]
The employment value proposition (EVP) is no longer a novel concept for organizations; instead, the COVID-19 pandemic has accelerated a need for companies to adapt to significant changes in employee expectations and working preferences. The increased adoption of remote and hybrid work models, coupled with heightened demands for work-life balance, has led to a more […]
Summary: Currently, Microsoft Visio Professional 2021 for Windows is available for just $19.97 (regularly $249) until September 1st. This professional diagramming tool is designed to help you visualize complex data and structures as your business grows. As your organization expands, the intricacies of processes and structures can increase. Often, the most effective way to understand […]
Australia has agreed to invest nearly AUD $1 billion in U.S.-based quantum start-up PsiQuantum with the goal of owning the first commercial-scale quantum computer. The technology is expected to be operational by 2027. The Australian government stated in a press release that this investment will create hundreds of high-skilled jobs and drive economic benefits for […]
Research by Code First Girls and Tech Talent Charter shows that job automation is 40% more likely to impact women than men. The report, «Building tomorrow’s workforce: Inclusive skills development in the age of AI,» highlights the potential bias in artificial intelligence (AI) development due to the majority of software engineers being men. To address […]
A recent report from cybersecurity firm Netskope has uncovered attack campaigns exploiting Microsoft Sway and CloudFlare Turnstile, as well as the use of QR codes to deceive users into providing their Microsoft Office login credentials to phishing sites. These campaigns have primarily targeted victims in Asia and North America in industries such as technology, manufacturing, […]
Nick Woods, CIO for Manchester Airports Group (MAG), is focused on implementing data-led technologies to give his business a competitive advantage in operational activities and customer experiences. MAG aims to become the world’s most intelligent airports by investing heavily in data, artificial intelligence, and machine learning. The group, which operates major UK airports, is working […]