Contact centers use customer relationship management (CRM) software to help agents serve customers effectively. These platforms store customer information, interaction history, and more to streamline support throughout the sales process. In comparing top contact center CRM software providers, HubSpot stands out for its robust AI-powered features, while Engagebay excels in offering free live chat. Zoho […]
The Police Service of Northern Ireland (PSNI) is facing a £750,000 fine from the data protection regulator due to a data breach that occurred when the names of all serving officers and staff were mistakenly disclosed in a spreadsheet published online. This breach, considered the most significant in UK policing history, resulted in personal data […]
Rally and Jira are two popular project management tools that support agile methodologies and help teams improve their workflows. Rally, now owned by Broadcom, is known for its extensive agile project management features, making it a great choice for large enterprises. It is highly scalable and offers robust reporting capabilities. Jira, developed by Atlassian, is […]
The Neom smart city project in Saudi Arabia has the potential to greatly boost the country’s high-tech ecosystem, even if only a fraction of the planned initiatives are implemented. Many of the companies and initiatives within Neom have a strong focus on technology, including renewable energy, autonomous vehicles, and Industry 4.0 infrastructure. These projects will […]
If your business relies on workers who are paid based on their time, you need reliable time and attendance software. There are many options available, but each solution is designed for different types of businesses. Some software, like BambooHR, provides a comprehensive hub of human resources tools. Other platforms, like Homebase, focus on hourly staff […]
Michael Dell, the CEO of Dell Technologies, recently reflected on the company’s 40-year journey during the Dell Technologies World (DTW) 2024 in Las Vegas. He emphasized the significant role of generative artificial intelligence (GenAI) in driving innovation and highlighted that the technology industry has been operating in a low gear until now. Dell stated that […]
Fresh off celebrating the 40th anniversary of his company’s founding, Michael Dell kicked off Dell Technologies World (DTW) 2024 in Las Vegas by reflecting on the tremendous growth of the business since its humble beginnings
Digital planners have come a long way from the spiral bound notebooks of the past. Now, there are numerous options available that offer a range of features to suit different needs. In this article, we
ITSM certifications have become standard in the technology industry, showcasing competency and knowledge in IT service management. These certifications are based on the ITIL framework, which guides ITSM practices. Here are the most popular ITSM certifications: — ITIL 4 Foundation: Best for professionals new to ITSM training, providing a foundation in the ITIL framework. — ITIL 4 Managing Professional: Best for IT team leaders, focusing on practical ways to manage an IT service or department. — ITIL 4 Strategic Leader: Best for IT directors, department managers, or aspiring executives, focusing on implementing IT services alongside company strategy. — ITIL 4 […]
The Department for Science, Innovation and Technology (DSIT) is strengthening its commitment to the UK government’s £1bn Semiconductor Strategy by announcing plans to establish an independent institute. The UK Semiconductor Institute, separate from the UK government, will bring together businesses, academic institutions, and the private sector to support the growth of the semiconductor market in the United Kingdom. DSIT aims for the institute to provide chip researchers with the necessary tools and infrastructure to advance their work and transform their innovations into market-ready products. Additionally, the institute will serve as a central hub, facilitating connections and investments in the semiconductor […]
To ensure the safety and security of private information, organizations can take two crucial steps: using SSH and encrypting their data. However, managing encryption comes with its own set of challenges. Losing encryption keys means losing access to data, and if malicious actors get hold of an organization’s keys, data becomes vulnerable to cyber threats. Fortunately, there are several tools available that provide encryption key management to keep keys secure and easily accessible. Here are five popular and effective encryption key management tools along with their features: 1. Uniqkey — Business Password Manager: — Suitable for businesses of all sizes […]
The failures in the technology market have sparked discussions within the UK government about the possibility of implementing legislation to force IT suppliers to prioritize the security of their products. Policy advisors believe that legislation
ClickUp and Notion are two project management software solutions that offer a range of features to help teams stay organized and productive. While they may appear similar at first glance, a closer look at their
A provisional AI safety report has highlighted the lack of consensus among AI experts on various topics, including the current state of AI capabilities and their potential future developments. The report, part of the Bletchley
Customer relationship management (CRM) software can be divided into four categories: analytical, operational, collaborative, and marketing. These categories help explain the specialization and purpose of each CRM solution. Analytical CRMs gather and analyze data to