Cloud contact centers link agents with customers across various channels like voice, email, SMS, social media, and live chat. The API management within these cloud systems is key for keeping everything connected. Cloud contact centers break free from the restrictions of traditional systems. Your representatives can access the necessary software from anywhere using a computer, […]
Grasshopper is a digital banking service tailored for startups, small businesses, and freelancers. It offers features like no-fee business checking, virtual and physical debit cards, and compatibility with top accounting software. The goal? To make financial management easier for entrepreneurs who embrace technology. Wondering if Grasshopper fits your business needs? Let’s look at its main […]
A customer relationship management (CRM) system is key for businesses. It helps build strong connections with current clients and supports sales teams in finding potential leads and converting them into customers. By organizing client information and automating routine tasks, CRMs boost sales productivity for sales, marketing, and customer service teams. Here are two popular CRMs: […]
U.S. Bank Overview U.S. Bank offers a variety of business checking accounts for startups, small businesses, and larger companies. Their accounts range from basic fee-free options to comprehensive plans suited for high-volume transactions. You can visit a branch or manage your account online, which helps streamline banking, reduce fees, and enhance financial management. Key Information […]
On June 28, 2023, Microsoft and LinkedIn kicked off the AI Skills Initiative certificate program. It’s a collection of free videos aimed at helping professionals who are new to generative AI. The goal? To show participants how to use generative AI effectively in their jobs. By December 2024, Microsoft had enhanced this offering by launching […]
Managing payroll documentation is essential for keeping your business compliant and efficient. If you’re in HR and handling payroll for employees in different regions—whether that’s a global company, a U.S.-based business, or somewhere in between—you need to know the necessary forms and records. Getting employees paid while meeting tax and labor laws mandates having the […]
Setting up a virtual call center? It’s simpler and quicker than you think. Many people spend too much time trying to perfect every aspect. The best plan? Dive in and learn through experience. Here’s how you can start a virtual call center in four steps—five if you need to hire. Step 1: Lay the Foundation […]
Artificial intelligence (AI) is reshaping the job market, with many job seekers turning to tools like ChatGPT and Microsoft Copilot to enhance their applications. Estimates suggest around 50% of applicants are using AI in their job search. While these tools can be incredibly helpful, they also raise concerns. Some candidates might unintentionally misrepresent themselves, creating […]
Software development is always changing. New programming languages, frameworks, and technologies come and go in just a few years, while the job market constantly shifts. Despite this, developers are still among the most sought-after tech professionals. Picking the right programming languages and skills can open the door to high-paying jobs. According to a recent report […]
Hackney Council is boosting its use of Amazon Web Services (AWS) by 8% each year for the next three years to snag at least a 22% discount on AWS services. This decision follows a fresh cloud hosting deal that kicked off on November 1, 2024, after securing approval from the Cabinet Procurement and Insourcing Committee […]
The European Data Protection Board (EDPB) has released an opinion focused on data protection in AI models. They’re tackling important topics like assessing AI anonymity, legal grounds for data processing, and how tech companies can reduce impacts on individuals’ privacy within the EU. This opinion came about after a request from Ireland’s Data Protection Commission, […]
As we approach the end of the year, it’s evident that IT sustainability has progressed, but challenges remain. Environmental concerns are pushing companies to adopt greener practices, yet economic pressures sometimes slow this momentum. For IT leaders, the challenge is to keep sustainability efforts alive amidst various priorities and to lay down a clearer path […]
NVIDIA just launched an exciting new supercomputer for home use – the Jetson Orin Nano Super Developer Kit, right in time for the holidays. This platform pushes generative AI performance by 70% compared to its predecessor, making it a solid choice for developers and hobbyists keen on training AI tools, agents, and robots. If you […]
Artificial intelligence (AI) is more than just technology; it’s a socio-technical system that could exacerbate social inequalities and consolidate power in the hands of a few. At the recent Digital Ethics Summit hosted by TechUK, experts pointed to 2025 as a pivotal year for AI, even amid a lull in groundbreaking technical advancements since the […]
If you’re managing a data center with Linux machines, one critical task is checking the health of your SSDs regularly. Even though SSDs outlast traditional hard drives, they still have a limited lifespan. You definitely want to avoid an unexpected drive failure. So, how do you check your SSD’s health? In the Linux world, you […]