Properly attributing the marketing channels that generate phone calls is essential for maximizing ROI. Call tracking software helps businesses identify where their calls are coming from, allowing them to determine which marketing strategies are effective and which ones are not. While there is an initial cost to implement call tracking software, the potential for increased […]
Advanced Computer Software Group, a software supplier, is facing a potential fine of £6.09m for not implementing appropriate cyber security measures to protect personal data stolen by the LockBit ransomware gang in August 2022. The attack caused disruption to NHS trusts and other social care bodies using Advanced’s services. LockBit accessed Advanced’s network using legitimate […]
In August, Python solidified its position as the number one programming language in the TIOBE Programming Language Community Index. Python’s percentage increased from 16.12% in July to 18.04% in August, marking a significant jump. This follows a year-over-year increase of 4.71%. The top 10 list saw some movement towards the bottom, with SQL continuing its […]
Avoiding overspending is a common pitfall when managing diverse IT environments that combine on-premise software, cloud apps, and SaaS. Software Asset Management (SAM) is evolving beyond basic inventory audits, presenting new challenges and complexities. Kumaravel Ramakrishnan, ITSM marketing director at ManageEngine, emphasizes the importance of expertise in navigating the «grey area» of SAM, especially as […]
In 2022, Australia experienced significant cyber security breaches involving telecommunications provider Optus and private health insurer Medibank, impacting millions of Australians. These breaches led to increased focus on cyber security by regulators and businesses. The Optus data breach was caused by a coding error in the access controls of a dormant API, allowing a cyber […]
Developer joy is central to Atlassian’s approach to productivity. The Australian tech company boasts around 5,000 engineers globally and is known for its competitive software products. Atlassian believes that happy developers are more productive, rather than relying on traditional productivity metrics that can be challenging to measure and often lead to counterproductive outcomes. Measuring developer […]
Pipedrive and Salesforce both offer advanced technology and scalability in customer relationship management. Pipedrive is known for its affordability and user-friendly platform that focuses on intuitive sales processes, while Salesforce is a feature-rich cloud-based software with robust AI tools for marketing and sales solutions. Depending on your business needs, budget, and technical expertise, one of […]
Norway’s datacentre industry is undergoing significant changes due to the end of tax breaks and increased focus on energy efficiency. More companies are now investing in smaller, energy-efficient facilities in anticipation of potential taxation changes after the 2025 parliamentary elections. The Centre and Liberal parties, popular among voters, have expressed concerns about energy efficiency and […]
Contact center agents are often the first point of contact for customers, so it is crucial to make a good impression. However, monitoring remote call center agents can be challenging. Quality assurance (QA) focuses on understanding customer feedback and improving overall quality. Here are some strategies to enhance quality and measure results effectively: 1. Gamification: […]
Since the beginning of 2021, businesses have been struggling to fill skills gaps due to the end of free movement, and the IT sector is no exception. The post-Brexit employer sponsorship system allowed companies to sponsor workers, but recent rule changes in 2024 have made it more difficult. Salary thresholds have increased by almost 50%, […]
The EU Artificial Intelligence Act, which came into force on August 1, sets strict rules regarding the use of AI for facial recognition, safeguards for general-purpose AI systems, and protection of consumer rights to submit complaints and request explanations for decisions made with high-risk AI systems. The legislation aims to ensure safe and ethical use […]
In a legal battle over allegations of trade secret theft, Pegasystems, a software company, successfully convinced a Virginia court to overturn a $2 billion damages award granted to rival Appian by a jury. The Court of Appeals of Virginia deemed the trial court’s decision to be flawed and ordered a new trial to properly assess […]
Finding the right bank for your nonprofit organization is crucial. It is important to prioritize banks that offer accounts with no monthly service fees or easy-to-waive fee conditions. Some banks provide specialized accounts and services for nonprofits, while others offer basic-tier products with high transaction limits, waived monthly fees, and efficient business tools. With advancements […]
Internet Service Providers (ISPs) are essential for accessing the internet and performing online tasks quickly. While big names like Comcast, AT&T, and Verizon are common choices, local ISPs offer services that can compete with those giants. ISPs come in multiple forms, including commercial, community-owned, non-profit, or privately owned. They provide crucial services that connect users […]
After five years of negotiations at the World Trade Organization (WTO), the UK and 90 other countries have reached a groundbreaking global digital trade agreement. The deal, known as the E-Commerce Agreement, aims to facilitate cross-border electronic transactions and reduce barriers to digital trade. This agreement commits countries to digitize their customs processes and systems, […]