Microsoft has announced an expansion of its AI features in the upcoming 365 Copilot Wave 2, set to roll out throughout the fall. This announcement was made during demonstrations on September 16. Jared Spataro, Microsoft’s Corporate Vice President of AI at Work, stated that “Copilot is the new UI for AI.” The demonstration highlighted the […]
The UK government aims to initiate a global discussion with key nations on effectively addressing global cyber threats and bridging the cyber skills gap. Delegates from the United States, European Union, Canada, Japan, and international organizations such as the World Economic Forum and the Organisation for Economic Cooperation and Development will gather in the UK […]
Growing a retail business hinges on selecting the right software solutions for managing payments and finances. While it’s clear that robust tools are essential, the costs of choosing an unsuitable option can be substantial. The term “retail” encompasses a diverse range of concerns—what works for an online-only ecommerce brand may differ vastly from what suits […]
Salesforce is set to enhance its presence in the AI sector with the introduction of Agentforce—an innovative platform designed to implement generative AI across customer support, service, sales, and marketing domains. This new offering is scheduled to launch on October 25. At a press briefing on September 12, Salesforce CEO Marc Benioff highlighted that customers […]
Choosing the right CRM software for your business is crucial and should be based on factors such as budget, team size, and the specific features necessary for effectively managing clients throughout the sales process. Zoho CRM and Pipedrive stand out as highly rated, scalable solutions that excel in these areas. Pipedrive focuses on sales with […]
According to the Migrants’ Rights Network (MRN), public data sharing aimed at supporting immigration enforcement operations is seldom effective and functions primarily as a surveillance tool that discourages migrants from seeking essential public services. In the UK, the Home Office employs 19 Immigration Compliance and Enforcement (ICE) teams to conduct frequent immigration raids intended to […]
On September 12, OpenAI announced a preview of its latest model, OpenAI o1, created to tackle complex tasks such as coding, math problem-solving, and in-depth reasoning. This model marks the first release in the highly anticipated next-generation AI series dubbed “Strawberry.” Currently, users of ChatGPT Plus, Team users, and developers with OpenAI API usage Tier […]
In response to significant IT outages linked to CrowdStrike, Technology Secretary Peter Kyle has declared that UK datacentres will now be designated as critical national infrastructure (CNI). The Department for Science, Innovation and Technology (DSIT) indicates that ranking datacentres alongside essential services such as water, energy, and emergency systems will enable the sector to receive […]
Oracle’s top leadership kicked off their annual CloudWorld conference in Las Vegas, Nevada, on September 10, focusing on the multicloud future while emphasizing a customer-centric approach. CEO Safra Catz took the stage to applaud the partnerships Oracle has cultivated over its nearly 50-year history. On the eve of the event, Oracle made several significant announcements, […]
Quick Facts About Nimble CRM Starting Price: $24.90/month Star Rating: 3.9/5 Key Features: Stay-in-touch functionality Integration with Microsoft 365 & Google Workspace Workflow templates Web forms Chrome extensions and mobile app Nimble is a CRM solution designed with a strong emphasis on managing marketing and sales campaigns. It encompasses a suite of features including lead […]
As Larry Ellison, Oracle’s founder, put the finishing touches on his keynote speech at the annual CloudWorld conference in Las Vegas, the company hinted at several significant developments set to be unveiled in the coming days, coinciding with robust quarterly results. At the forefront is a new partnership with Amazon Web Services (AWS), along with […]
Many local businesses in Australia are finding it challenging to keep pace with the rapid global shift toward digital transformation, according to new findings from Accenture’s local branch. The consulting firm discovered that 40% of Australian companies rank in the lowest quartile for digital maturity when compared to global competitors from North America, Europe, and […]
Understanding Caller ID Caller ID refers to the name and number that appear on your phone when you receive a call. It is also what’s shown when you call someone else. However, it’s important to differentiate between contacts saved in your phone and unidentified numbers. This discussion focuses specifically on what you see when receiving […]
Delivering consistent, high-quality customer service is essential for a successful call center, and effective call center quality monitoring is key to achieving this goal. By implementing quality monitoring, you can gain valuable insights into agent performance and identify opportunities for improvement, ultimately raising the overall standard of service. Types of Call Center Quality Monitoring Call […]
The Competition and Markets Authority (CMA) in the UK has provisionally concluded that Google’s dominance in the ad tech sector is harmful to its competitors, potentially leading to a fine of up to 10% of the company’s global annual revenue. Since at least 2015, Google has reportedly managed its ad space buying and selling tools, […]