Norway’s datacentre industry is undergoing significant changes due to the end of tax breaks and increased focus on energy efficiency. More companies are now investing in smaller, energy-efficient facilities in anticipation of potential taxation changes after the 2025 parliamentary elections. The Centre and Liberal parties, popular among voters, have expressed concerns about energy efficiency and […]
Contact center agents are often the first point of contact for customers, so it is crucial to make a good impression. However, monitoring remote call center agents can be challenging. Quality assurance (QA) focuses on understanding customer feedback and improving overall quality. Here are some strategies to enhance quality and measure results effectively: 1. Gamification: […]
Since the beginning of 2021, businesses have been struggling to fill skills gaps due to the end of free movement, and the IT sector is no exception. The post-Brexit employer sponsorship system allowed companies to sponsor workers, but recent rule changes in 2024 have made it more difficult. Salary thresholds have increased by almost 50%, […]
The EU Artificial Intelligence Act, which came into force on August 1, sets strict rules regarding the use of AI for facial recognition, safeguards for general-purpose AI systems, and protection of consumer rights to submit complaints and request explanations for decisions made with high-risk AI systems. The legislation aims to ensure safe and ethical use […]
In a legal battle over allegations of trade secret theft, Pegasystems, a software company, successfully convinced a Virginia court to overturn a $2 billion damages award granted to rival Appian by a jury. The Court of Appeals of Virginia deemed the trial court’s decision to be flawed and ordered a new trial to properly assess […]
Finding the right bank for your nonprofit organization is crucial. It is important to prioritize banks that offer accounts with no monthly service fees or easy-to-waive fee conditions. Some banks provide specialized accounts and services for nonprofits, while others offer basic-tier products with high transaction limits, waived monthly fees, and efficient business tools. With advancements […]
Internet Service Providers (ISPs) are essential for accessing the internet and performing online tasks quickly. While big names like Comcast, AT&T, and Verizon are common choices, local ISPs offer services that can compete with those giants. ISPs come in multiple forms, including commercial, community-owned, non-profit, or privately owned. They provide crucial services that connect users […]
After five years of negotiations at the World Trade Organization (WTO), the UK and 90 other countries have reached a groundbreaking global digital trade agreement. The deal, known as the E-Commerce Agreement, aims to facilitate cross-border electronic transactions and reduce barriers to digital trade. This agreement commits countries to digitize their customs processes and systems, […]
On July 19, 2024, CrowdStrike, a provider of endpoint detection and response services, experienced a global IT outage that impacted over 8.5 million Windows devices worldwide. The disruption was caused by a faulty content update for its Falcon Sensor software, leading to crashes on a significant number of Windows devices. This error resulted in major […]
RingCentral is a top player in the business communications industry, known for its clear voice quality, advanced features, and exceptional customer support. However, some drawbacks include its higher price, rigid contracts, and challenging implementation process, especially for smaller businesses. RingCentral offers a variety of products and services, including VoIP phone systems and contact center solutions. […]
In my quest to find the best IVR solutions, I delved deep into understanding how each feature works, what makes a great system, warning signs to be wary of, and the ideal use cases for the major options available. This guide will present my top six picks and provide you with the necessary information to […]
Since ChatGPT introduced Generative Artificial Intelligence (GenAI) to the world 18 months ago, many businesses have experimented with the technology, some have tried real-world applications, but only a few have fully integrated GenAI across their organizations. Abhijit Dubey, the new global CEO of NTT Data, predicts a shift as more IT budget is allocated to […]
Top Call Center Software Choices 1. Nextiva: Voted as the best call center software overall, Nextiva offers unmatched versatility for sales, marketing, and support teams. With a range of plans starting at $129 per agent per month, Nextiva includes essential features such as intelligent skills-based routing, voice and digital AI bots, and enterprise-grade analytics. 2. […]
Microsoft has introduced AI-generated answers in its Bing search engine, following Google’s AI Overviews. Starting on July 25, a small percentage of user queries will result in custom answers to questions typed into the search bar. According to a Bing blog post, the goal is to provide users with quick and accurate answers to their […]
Mimecast and Code42, two human-centred risk management experts, have joined forces as a single business in an acquisition that builds on a pre-existing tech partnership. Mimecast will integrate Code42’s product suite into its platform to enhance its insider threat detection and response capabilities. Mimecast, known for its AI-powered, API-enabled connected human risk management platforms, sees […]