Softphone functionality enables devices like tablets, laptops, and mobile devices to make and receive calls like a traditional desk phone. This VoIP option allows people to use their existing devices for calls from anywhere with an internet connection, offering numerous benefits for businesses when integrated with other tools to create a unified communications platform.
To turn any device into a softphone, check the system requirements for hardware and connection before rolling out the softphone. Once you have compatible equipment, you need an internet connection, a VoIP subscription, and the service provider’s app on your device. After downloading the app, launching it, and signing in, you can configure settings and familiarize yourself with the interface before making your first call.
Softphones differ from Wi-Fi calling, as Wi-Fi calling relies on a mobile carrier’s network and Wi-Fi, while a softphone requires a VoIP subscription and internet connectivity. Softphones offer advantages for businesses by integrating seamlessly with other tools, providing easy access to customer information, and offering a range of VoIP features like conference calling, voicemail transcription, and analytics.
Managing a softphone system is easier for administrators, who can make adjustments remotely and add new users with a few clicks. Switching to a softphone VoIP provider can be cost-effective, saving money on subscriptions, international calls, physical phones, and infrastructure maintenance. However, softphones have drawbacks, including the need for a stable internet connection, potential network congestion, integration challenges with legacy systems, and regulatory concerns for some industries.
