Top 10 Project Management Ticketing Systems of 2024

Project management software has become increasingly important for organizations, especially with the rise of remote work. These systems help keep employees in sync, ensure project deadlines are met, and improve efficiency in meeting customer expectations.

In this article, we will explore the top seven project management ticketing systems, discussing their features, pros, cons, and pricing. We will also highlight the benefits of using these systems and provide guidance on how to choose the right one.

Below is a comparison table showcasing the features, pricing, and storage capabilities of each system:

– Teamwork: Customizable workflows, free guest viewers, reporting features, built-in automation, external intake forms, built-in Agile, 50GB storage. Pricing starts at $8.50 per user/month annually.
– Smartsheet: Customizable workflows, free guest viewers, reporting features, built-in automation, external intake forms, 20GB attachment storage in Pro. Pricing starts at $7 per user/month annually.
– Asana: Customizable workflows, free guest viewers, reporting features, built-in automation, unlimited storage (100MB file limit). Pricing starts at $10.99 per user/month.
– Basecamp: Free guest viewers, 500GB storage. Pricing is $99 per month.
– Jira: Reporting features, built-in automation, 2GB storage for the free plan, 250GB for paid plans. Pricing starts at $7.50 per user/month.
– OneDesk: Customizable workflows, free guest viewers, reporting features, built-in automation, unlimited storage, pricing starts at $11.99 per user/month annually.
– Zoho Projects: Customizable workflows, free guest viewers, reporting features, built-in automation, external intake forms, 5GB in Free. Pricing starts at $4 per user/month annually.
– monday.com: Customizable workflows, free guest viewers, reporting features, built-in automation, 5GB storage. Pricing starts at $8 per user/month.
– Wrike: Customizable workflows, free guest viewers, reporting features, built-in automation, 2GB storage for the free plan. Pricing starts at $9.80 per user/month.
– Freshservice: Customizable workflows, free guest viewers, reporting features, built-in automation, pricing starts at $19 per agent/month.

We will now discuss each system in more detail, starting with Teamwork Desk. Teamwork Desk offers ticket management software that integrates seamlessly with their project management and CRM software. It allows users to manage projects, client information, and incoming tickets in one streamlined tech stack. Pricing starts at $8.50 per user/month annually, and they offer multiple plans to cater to different business needs.

Smartsheet is best suited for extensive data needs. It enables teams to enter information into spreadsheets or templates and visualize projects in multiple views. They offer templates for tracking requests and pricing starts at $7 per user/month annually.

Asana is a popular project management system suitable for all types of businesses. It offers task management, collaboration, documentation management, and workflow management in a user-friendly platform. Pricing starts at $10.99 per user/month.

Basecamp is an online project management software that focuses on keeping all project-related information in one place. It offers to-do lists, messages, and group chat features to streamline communication and collaboration. Pricing is $99 per month.

Jira Software is widely used in the software engineering industry. It offers Agile support, collaboration features, and extensive third-party integrations. Pricing starts at $7.50 per user/month.

OneDesk combines help desk and project management functionalities into one platform. It allows users to create, plan, track, and share projects. They offer different pricing plans based on the feature set and team size.

Zoho Projects is part of the Zoho suite of business solutions. It offers project management capabilities, integrations with other Zoho apps, and flexible pricing options. Pricing starts at $4 per user/month.

monday.com is a customizable project management tool that offers features for task management, collaboration, and reporting. Pricing starts at $8 per user/month.

Wrike is an adaptable project management solution with customizable workflows and integrations with other tools. Pricing starts at $9.80 per user/month.

Freshservice combines IT service management with ticketing software and offers automation and AI capabilities. Pricing starts at $19 per agent/month.

Each system has its own unique features and strengths, so it’s important to choose one that aligns with your organization’s needs and goals.

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