Indian IT giant signs 15-year contract with Aviva

Aviva has chosen Tata Consultancy Services (TCS) to provide technology services for its UK business, specifically for over five million pension policies. TCS’s UK-regulated subsidiary, Diligenta, will manage the contract using TCS’s own software-as-a-service (SaaS) core banking platform, BaNCS. This partnership builds on a 20-year relationship between TCS and Aviva, focused on digitizing and simplifying customer experiences. Aviva’s CEO, Doug Brown, believes the contract extension will streamline operations and support growth. Mark Lewis, an IT outsourcing specialist lawyer, notes that TCS’s expertise in the life and pensions sector and its BaNCS platform make it an attractive option for compliance teams seeking outsourcing solutions. TCS previously acquired Pearl Group’s life and pension outsourcing business in 2005, which led to the establishment of Diligenta. In the past eight months, TCS has also secured significant contracts with the National Employment Savings Trust and the Department for Education, showcasing its prowess in transforming scheme administration and improving digital experiences. With revenues of around $28bn in its latest financial year, TCS is the largest IT services company in India.

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