Comparing NetSuite CRM and Salesforce in 2024: Choosing the Top CRM

NetSuite CRM and Salesforce are both cloud-based customer relationship management software options that offer tools for managing client interactions. While NetSuite CRM is part of an ERP system, Salesforce is a standalone CRM solution with additional products and services.

Salesforce is more popular due to its advanced technology features and scalability for enterprises, but NetSuite CRM’s inventory and process tracking make it a viable alternative. Below, we will compare the key CRM features of NetSuite CRM and Salesforce, along with pricing breakdowns and ideal use cases to help you determine which option may be best for your business.

NetSuite CRM vs. Salesforce: Comparison table

| Features | NetSuite CRM | Salesforce |
| Sales automation | Yes | Yes |
| Reporting and analytics | Yes | Yes |
| Advanced AI tools | Limited | Yes |
| Mobile app | Yes | Yes |
| Starting price | Contact for quote | $25 per user per month |

For more information, visit NetSuite CRM or Salesforce.

NetSuite CRM vs. Salesforce: Pricing
Both NetSuite CRM and Salesforce offer pricing based on a fee per user per month, with additional add-ons available. Pricing can be billed monthly, annually, or biannually.

NetSuite CRM has a unique pricing structure based on the Oracle NetSuite platform, while Salesforce offers tiered pricing based on user numbers and features. Contact NetSuite CRM for a custom quote for their pricing. Salesforce pricing tiers include Starter Suite, Professional, Enterprise, Unlimited, and Einstein 1 Sales, with varying features and prices.

NetSuite CRM vs. Salesforce: Feature comparison

Sales automation:
Both NetSuite CRM and Salesforce offer sales force automation tools to help sales teams manage prospect, opportunity, and order records. Salesforce also provides additional activity and lead management automation features.

Reporting and analytics:
Salesforce offers superior real-time analytics and role-based dashboards compared to NetSuite CRM. Salesforce allows for complete sales performance views and adaptable forecasts with the help of AI.

AI-powered tools:
Salesforce wins in AI functionality, offering generative AI for sales emails, call summaries, forecasts, and more. NetSuite provides AI features such as an AI assistant and advisor.

Mobile app:
Both NetSuite CRM and Salesforce offer mobile apps for iOS and Android users to manage business activities on-the-go.

Pros and cons of NetSuite CRM and Salesforce are outlined based on user feedback and features offered by each platform.

Ultimately, the choice between NetSuite CRM and Salesforce will depend on your business needs and preferences. NetSuite CRM may be a better fit for organizations requiring accounting and e-commerce solutions, while Salesforce offers robust features and scalability for a range of businesses.

To learn more about Salesforce, read our comprehensive Salesforce review.

In reviewing both providers, we considered cost transparency, core features, customizations, integrations, ease of use, and customer support offerings. User reviews and online resources were used to assess the average user experience of each platform.


Which is better, Salesforce or NetSuite CRM?
Salesforce is a preferred CRM provider due to its advanced features, although it may be pricier for small businesses. Both options provide benefits for streamlining marketing, sales, and support tasks.

Is NetSuite an ERP or CRM?
NetSuite offers both ERP and CRM tools. ERPs focus on back-office operations, while CRMs assist with customer-facing functions.

Is NetSuite CRM similar to Salesforce?
NetSuite CRM and Salesforce are comparable providers offering similar core features, despite differences in operation and scale. Both provide CRM solutions for collaborative and operational needs.

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