In my quest to find the best IVR solutions, I delved deep into understanding how each feature works, what makes a great system, warning signs to be wary of, and the ideal use cases for the major options available. This guide will present my top six picks and provide you with the necessary information to choose the right interactive voice response software for your business.
Top IVR systems comparison
IVR systems are typically part of broader business communications software, so it’s important to assess your overall needs. The table below outlines key factors to consider when deciding on a purchase.
Nextiva: Best IVR system overall
With a range of simple to advanced IVR functions, Nextiva caters to businesses of all sizes. Starting with basic auto attendant features for smaller teams, you can upgrade to full IVR capabilities for larger enterprises or call centers.
RingCentral: Most advanced IVR system
RingCentral offers advanced capabilities at a lower price point, with full IVR functionality available on every plan. Its intuitive drag-and-drop interface allows for easy customization of IVR menus.
Ooma: Easiest DIY setup
Ooma simplifies the process of setting up IVR capabilities, making it ideal for traditional office environments. Its virtual receptionist feature allows for easy call routing and customization.
KrispCall: Best for small businesses
KrispCall offers affordable IVR solutions with all standard features included in every plan. It also provides local phone numbers in over 100 countries, giving small businesses a larger organizational presence.
GoTo Connect: Best integrations
GoTo Connect offers deep integrations with popular CRMs, collaboration tools, and more, making it ideal for businesses looking to streamline their operations. IVR and automated call routing features are included in all plans.
Aircall: Best user interface
Aircall’s user-friendly interface makes creating complex IVR menus a breeze, with customization options for different times of day. All plans include full IVR capabilities and unlimited calling within the US and Canada.
Conclusion
When selecting the best IVR system for your business, consider factors such as customer service, integrations, implementation, user interface, scalability, and customization options. Testing free trials or demos with your team can help ensure you choose the right solution for your needs.
