Top Call Center Software Choices
1. Nextiva: Voted as the best call center software overall, Nextiva offers unmatched versatility for sales, marketing, and support teams. With a range of plans starting at $129 per agent per month, Nextiva includes essential features such as intelligent skills-based routing, voice and digital AI bots, and enterprise-grade analytics.
2. RingCentral: Known for its advanced features and customization options, RingCentral offers a comprehensive solution that supports more than 30 digital and voice channels. Starting at $65 per agent per month, RingCentral includes advanced knowledge management, customer journey mapping, and complete speech analytics.
3. Vonage: Ideal for smaller to midsize businesses, Vonage offers a modular call center platform that allows users to mix and match features without breaking the bank. Custom pricing options are available, and features include IVR, call recording, outbound dialers, workforce management, gamification, and virtual assistants.
4. Five9: With a focus on digital-only plans, Five9 offers unique capabilities for live chat, email, texting, messaging apps, and social media messaging. Starting at $175 per agent per month, Five9 includes automated digital outreach tools, workforce optimization, gamification, and specialized supervisor consoles.
5. LiveAgent: Best customer support solution, LiveAgent prioritizes ticket management and offers basic call center features on higher tiers. Plans start at $9 per agent per month and include full ticket management capabilities, live chat widgets, video meetings, customer forum creation, and agent gamification.
6. Dialpad: Renowned for its AI-powered features, Dialpad offers cutting edge capabilities such as AI-powered chatbots, in-call agent assistance, post-call sentiment analysis, and automated playbook adherence reports. With plans starting at $80 per agent per month, Dialpad provides real-time agent assistance, coaching, and AI chatbots.
When choosing the best call center software for your business, consider factors such as price, channels, ease of use, functionality, and scalability. It’s important to assess your current and future needs, test software options with a small group before making a decision, and carefully plan implementation to ensure a smooth transition.
