Third-party error causes worldwide IT outage at McDonald’s

McDonald’s experienced a global IT outage that caused temporary suspension of operations in several countries. The outage was attributed to a third-party provider error during a configuration change and no evidence of a cyber attack was found.

The problems began in Australia and spread to the UK on March 15th, affecting outlets and online ordering via the app. McDonald’s executive vice president and global CIO, Brian Rice, assured that the outage was quickly identified and resolved, emphasizing that it was not a cyber security incident. Rice apologized for the inconvenience caused and emphasized the organization’s commitment to technology reliability and stability.

The outage impacted McDonald’s operations in countries like Austria, Germany, Japan, New Zealand, and the US. It affected thousands of restaurants, including over 3,000 in Japan and 1,450 in the UK.

No further details were provided about the specific error, although it was confirmed that it was unrelated to McDonald’s ongoing migration to Google Cloud. This migration project aims to enhance day-to-day operations, optimize self-service kiosk performance, and improve resource management for restaurant managers.

Competitors such as Burger King took the opportunity to comment on the situation, while frustrated customers expressed their discontent on social media. McDonald’s staff shared their experiences on platforms like Reddit, discussing the need to repeatedly restart point of sale systems and resorting to manual methods in some cases.

Although not a cyber attack, some individuals described the outage as a system takedown that a hacker would be proud of.

Unlock your business potential with our expert guidance. Get in touch now!

silenced-gagged-secret-Michael-adobe.jpg

Post Office Criticized for Deleting Comments on IT Scandal from Social Media

Whitehouse-fotolia-scaled.jpg

When Leaders Overlook Cybersecurity Guidelines, the Entire System Suffers

Police-crime-2-adobe.jpg

Police Digital Service Board Director Resigns Months After CISO’s Departure

surveillance-CCTV-facial-recognition-Gorodenkoff-adobe.jpg

Essex Police Reveals ‘Incoherent’ Facial Recognition Evaluation

chatbot-1-fotolia.jpg

Podcast: RSA 2025 – Navigating AI Risks and the CISO’s Role

hybrid-cloud-storage-fotolia.jpg

Trump’s Visit Strengthens Saudi Arabia’s AI Initiatives

threat-management-fotolia.jpg

Security Tests Uncover Major Vulnerability in Government’s One Login Digital ID System