Since ChatGPT introduced Generative Artificial Intelligence (GenAI) to the world 18 months ago, many businesses have experimented with the technology, some have tried real-world applications, but only a few have fully integrated GenAI across their organizations. Abhijit Dubey, the new global CEO of NTT Data, predicts a shift as more IT budget is allocated to GenAI innovation.
Dubey identifies three main trends driving technology investments in business, with the rise of GenAI playing a significant role. Companies are focusing on optimizing legacy systems, increasing productivity, and modernizing core systems with GenAI technology. He emphasizes that companies need to invest in GenAI for innovation, as the majority of digital investments are now directed towards this technology.
In terms of implementing GenAI, Dubey sees three stages of progression for organizations. Companies start by experimenting with GenAI in various areas, then identify key areas where GenAI can create significant business value, and finally, develop a roadmap for implementing a basket of valuable use cases over time. This approach requires a new operating model and collaboration with specialized providers to leverage niche skills effectively.
Dubey also stresses the importance of responsibility and resiliency in IT strategies, especially after the recent CrowdStrike software incident. He encourages technology deployers to prioritize trust and security, even if it’s impossible to anticipate every scenario. Dubey is determined to raise the visibility of NTT Data globally, highlighting the company’s diverse portfolio that includes everything from infrastructure to GenAI solutions.
Despite the challenges faced by the tech industry in recent years, Dubey remains optimistic about the future once companies embrace GenAI at scale. He believes that as businesses become more comfortable with GenAI, transformational deals will increase, leading to a significant shift in the industry.
