Microsoft Dynamics 365 is a cloud-based suite of business applications that combines customer relationship management and enterprise resource planning tools. It offers AI-powered sales services and marketing applications as part of the greater Microsoft tech stack. The pricing for Microsoft Dynamics 365 Sales starts at $65 per user per month for the first Dynamics 265 app and $20 per user per month for subsequent qualifying Dynamics 365 apps. Key features include AI-backed Copilot-generated content, contextual insights like predictive forecasting and scoring, and LinkedIn Sales Navigator integration.
While Microsoft Dynamics 365 offers comprehensive CRM functionality, it is a more expensive option compared to other alternatives. The platform provides a 30-day free trial and competitive onboarding experience. The pricing tiers for Microsoft Dynamics 365 Sales are sales professional ($65 per user per month for the first app and $20 per user per month for subsequent qualifying apps), sales enterprise ($95 per user per month for the first app and $20 per user per month for subsequent qualifying apps), sales premium ($135 per user per month), and Microsoft relationship sales ($162 per user per month).
Some key features of Microsoft Dynamics 365 include lead scoring, opportunity summaries, sales sequences, and native integrations and automations with other Microsoft 365 applications. The platform offers a 30-day free trial and provides phone and web customer support. However, it may have a steep learning curve and a higher cost compared to other mid-market CRMs.
Alternatives to Microsoft Dynamics 365 include HubSpot, Pipedrive, and Zoho CRM. These platforms offer similar core features at a lower cost. HubSpot, like Microsoft Dynamics 365, is part of a suite of applications and supports various integrations. Pipedrive offers advanced pipeline management and tracking tools, while Zoho CRM provides advanced multichannel marketing and sales intelligence tools.
The review of Microsoft Dynamics 365 and its core CRM software offerings was based on a scoring methodology that evaluated criteria such as cost, core features, customizations, integrations, ease of use, and customer support. The scoring breakdown was weighted to reflect the importance of each criterion.
