On July 19, 2024, CrowdStrike, a provider of endpoint detection and response services, experienced a global IT outage that impacted over 8.5 million Windows devices worldwide. The disruption was caused by a faulty content update for its Falcon Sensor software, leading to crashes on a significant number of Windows devices. This error resulted in major […]
RingCentral is a top player in the business communications industry, known for its clear voice quality, advanced features, and exceptional customer support. However, some drawbacks include its higher price, rigid contracts, and challenging implementation process, especially for smaller businesses. RingCentral offers a variety of products and services, including VoIP phone systems and contact center solutions. […]
In my quest to find the best IVR solutions, I delved deep into understanding how each feature works, what makes a great system, warning signs to be wary of, and the ideal use cases for the major options available. This guide will present my top six picks and provide you with the necessary information to […]
Since ChatGPT introduced Generative Artificial Intelligence (GenAI) to the world 18 months ago, many businesses have experimented with the technology, some have tried real-world applications, but only a few have fully integrated GenAI across their organizations. Abhijit Dubey, the new global CEO of NTT Data, predicts a shift as more IT budget is allocated to […]
Top Call Center Software Choices 1. Nextiva: Voted as the best call center software overall, Nextiva offers unmatched versatility for sales, marketing, and support teams. With a range of plans starting at $129 per agent per month, Nextiva includes essential features such as intelligent skills-based routing, voice and digital AI bots, and enterprise-grade analytics. 2. […]
Microsoft has introduced AI-generated answers in its Bing search engine, following Google’s AI Overviews. Starting on July 25, a small percentage of user queries will result in custom answers to questions typed into the search bar. According to a Bing blog post, the goal is to provide users with quick and accurate answers to their […]
Mimecast and Code42, two human-centred risk management experts, have joined forces as a single business in an acquisition that builds on a pre-existing tech partnership. Mimecast will integrate Code42’s product suite into its platform to enhance its insider threat detection and response capabilities. Mimecast, known for its AI-powered, API-enabled connected human risk management platforms, sees […]
Data science is a rapidly growing field that involves using statistical, computational, and analytical methods to extract insights from data. Data scientists often use programming languages like Python and R, as well as machine-learning algorithms and data-visualization software. The demand for data scientists has increased across various sectors, including finance, healthcare, and technology, making it […]
A coordinated effort between the UK’s National Crime Agency (NCA) and social media platforms Meta, TikTok, X and YouTube has resulted in the removal of nearly 12,000 posts, pages, and accounts used to advertise the services of people smugglers. This initiative, established in December 2021, targets criminals who exploit economic migrants and refugees seeking entry […]
Advantages Disadvantages Customizable to fit your business needs. Meta trained Llama 3 on public data, which could lead to the creation of harmful content or potential copyright infringement. Allows for the generation of text or images, particularly with the Imagine feature for quick image iteration. However, in tests, professional emails generated by Llama 3 were […]