Many local businesses in Australia are finding it challenging to keep pace with the rapid global shift toward digital transformation, according to new findings from Accenture’s local branch. The consulting firm discovered that 40% of Australian companies rank in the lowest quartile for digital maturity when compared to global competitors from North America, Europe, and […]
Understanding Caller ID Caller ID refers to the name and number that appear on your phone when you receive a call. It is also what’s shown when you call someone else. However, it’s important to differentiate between contacts saved in your phone and unidentified numbers. This discussion focuses specifically on what you see when receiving […]
Delivering consistent, high-quality customer service is essential for a successful call center, and effective call center quality monitoring is key to achieving this goal. By implementing quality monitoring, you can gain valuable insights into agent performance and identify opportunities for improvement, ultimately raising the overall standard of service. Types of Call Center Quality Monitoring Call […]
The Competition and Markets Authority (CMA) in the UK has provisionally concluded that Google’s dominance in the ad tech sector is harmful to its competitors, potentially leading to a fine of up to 10% of the company’s global annual revenue. Since at least 2015, Google has reportedly managed its ad space buying and selling tools, […]
According to research conducted by Accenture, the UK’s C-suite includes some of the most technologically proficient executives globally. The technology service provider assessed CEOs and board members from thousands of companies worldwide and discovered that 23% of senior leaders in the UK possess a technology background. This includes individuals who have worked in technology roles […]
Choosing a bank that seamlessly integrates with QuickBooks is essential for small business owners who rely on this software for their bookkeeping needs. This integration streamlines the accounting process, saving time and minimizing the likelihood of errors from manual entries. Numerous banks and financial technology (fintech) firms provide QuickBooks-compatible accounts, so it’s wise to evaluate […]
Lloyds Bank is enhancing its trade financing sales by integrating artificial intelligence (AI) into its operations, enabling the automated verification of documents in accordance with industry regulations. Trade finance transactions often involve substantial payments, frequently on an international scale, and typically require numerous participants along with extensive manual document checks. This sector encompasses the instruments […]
Airtable is a widely used project management tool, but it may not suit every team’s needs. To find the best fit for your specific workflows, priorities, and features, consider exploring these top alternatives to Airtable. Top Alternatives to Airtable monday.com Employee Size: Suitable for all company sizes. Key Features: Agile development, analytics and reporting, API […]
Nationwide Building Society is leveraging Red Hat as part of its application development framework to accelerate software releases and enhance system availability. The prominent UK financial institution has implemented Red Hat OpenShift to integrate its business systems, following the success of an initial initiative aimed at gathering real-time data, known as Speed Layer. This project, […]
Australian companies have demonstrated a readiness to invest in emerging technologies. However, this enthusiasm is being tempered by a heightened focus on accountability and strategic alignment due to the current economic landscape. Following its nearly $5 billion acquisition by IBM, Apptio shared its insights with TechRepublic regarding the priorities of Australian organizations. Key considerations such […]