Contact centers are increasingly turning to Interactive Virtual Assistants (IVAs) to meet customer demands more effectively than traditional Interactive Voice Response (IVR) systems. IVAs leverage advanced technologies like AI, real-time voice interactions, and customer relationship management (CRM) integrations. These features allow for dynamic call routing and self-service options that enhance the customer experience. While IVR […]
Google is diving back into the smart glasses scene, ready to shake off the past mistakes with Google Glass. On December 12, the company rolled out Android XR, a sleek new operating system designed for headsets and smart glasses. With competitors like Meta’s Quest series and Apple’s Vision Pro already making waves, Google is counting […]
Are you trying to locate your network security key? You’re in good company. Here’s a straightforward guide to help you find it on the four most common devices. Quick Overview iOS: Open the Settings app, tap Wi-Fi, select your network, and check the Password field. Android: Go to Settings, tap Network & Internet, choose Internet, […]
Gartner’s research shows that 85% of AI projects fail. As a business leader, that might not exactly inspire confidence if you’re trying to leverage technology for transformation. But don’t lose hope; AI has the power to revolutionize industries. In fact, global AI adoption is expected to grow at a staggering rate of 36.6% from 2024 […]
Millions of custody images that were unlawfully kept could still be in use for facial recognition by police in the UK. This concern comes from Tony Eastaugh, the biometric commissioner for England and Wales, who has warned about the rapid growth of surveillance tools in policing. Back in 2012, a High Court made it clear […]
Faxing done well is a secure way to communicate. Lawyers and doctors stick to faxing not because they don’t care about security, but because it meets strict privacy requirements in fields like healthcare and finance. These industries need to ensure that sensitive documents are sent safely. Today’s cloud-based fax services boost security further. They employ […]
Looking to ace your CompTIA exams? Check out the Complete 2025 CompTIA Certification Training Super Bundle by IDUNOVA, now available for just $49.99, down from $493. This bundle packs 17 expert-led courses that total about 310 hours of training. It’s perfect whether you’re stepping into the IT field for the first time or looking to […]
In networking, “state” means the context of your current connection. A stateful firewall tracks each connection’s status, while a stateless firewall does not. Though they may seem less complex, stateless firewalls are great for securing home and business networks. They use access control lists (ACLs) to determine which traffic gets through and which doesn’t. Stateless […]
Senior leaders at Dell are calling on businesses in the Asia-Pacific region to appoint chief AI officers and adopt a “top-down” strategy for AI initiatives. While 2024 will see early adopters experimenting with AI, Dell expects a major shift in 2025, shifting from pilot projects to fully integrated AI systems that generate measurable returns. John […]
Over 60% of Australian employees admit they bypass their employer’s cybersecurity policies for convenience, according to CyberArk. Many use their personal devices to access workplace applications without adequate security. In CyberArk’s 2024 Employee Risk Survey, which surveyed 14,003 workers from various countries, Australian employees showed slightly better compliance with cybersecurity measures than in other regions. […]