Heriot-Watt University and the University of Glasgow are collaborating on a £46m initiative funded by the UKRI Engineering and Physical Sciences Research Council (EPSRC) to research the utilization of digital twins in reducing the carbon footprint of the UK’s transport systems. Named TransiT Hub, the research hub, which has received an investment of £26m from […]
IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires regular maintenance for optimal use. Testing is essential to ensure security, functionality, and performance of the system. Here are the different types of IVR testing tools needed for an efficient and successful system: 1. Automated IVR testing tools automate […]
The U.K. government is conducting an initial investigation into the collaboration between Amazon and Anthropic to determine if it will reduce competition. This investigation follows a similar probe into Alphabet’s partnership with the AI startup. In March, Amazon completed a $4 billion investment in Anthropic, known for its Claude LLM family, which competes with OpenAI’s […]
The UK technology sector is facing challenges when it comes to diversity, equity, and inclusion (DEI), as evidenced by recent organisational closures. Women Who Code, the Tech Talent Charter, and Girls in Tech have all shut down due to funding issues. Experts believe that economic, financial, and political pressures are contributing to this struggle, with […]
In a recent survey conducted by data analytics firm SAS, Australian organisations were ranked fourth in terms of their use and implementation of generative AI. The survey found that 63% of Australian businesses are currently utilizing generative AI, which is higher than the global average. While Australia sits behind China, the U.K., and the U.S. […]
Ofcom has issued a warning that social media companies will be mandated to address disinformation and hateful or violence-provoking content in response to a series of racist riots in the UK. Following the tragic stabbing of three girls in Southport on July 29, 2024, false rumors circulated on social media claiming the perpetrator was an […]
IVR banking is a common and convenient way for customers to access their bank accounts and perform various tasks such as checking balances, updating information, and changing PINs without the need to speak to an agent or visit a physical branch. This technology also benefits banks by reducing routine customer service inquiries and providing services […]
Properly attributing the marketing channels that generate phone calls is essential for maximizing ROI. Call tracking software helps businesses identify where their calls are coming from, allowing them to determine which marketing strategies are effective and which ones are not. While there is an initial cost to implement call tracking software, the potential for increased […]
Advanced Computer Software Group, a software supplier, is facing a potential fine of £6.09m for not implementing appropriate cyber security measures to protect personal data stolen by the LockBit ransomware gang in August 2022. The attack caused disruption to NHS trusts and other social care bodies using Advanced’s services. LockBit accessed Advanced’s network using legitimate […]
In August, Python solidified its position as the number one programming language in the TIOBE Programming Language Community Index. Python’s percentage increased from 16.12% in July to 18.04% in August, marking a significant jump. This follows a year-over-year increase of 4.71%. The top 10 list saw some movement towards the bottom, with SQL continuing its […]