Cloud contact centers link agents with customers across various channels like voice, email, SMS, social media, and live chat. The API management within these cloud systems is key for keeping everything connected. Cloud contact centers break free from the restrictions of traditional systems. Your representatives can access the necessary software from anywhere using a computer, […]
Grasshopper is a digital banking service tailored for startups, small businesses, and freelancers. It offers features like no-fee business checking, virtual and physical debit cards, and compatibility with top accounting software. The goal? To make financial management easier for entrepreneurs who embrace technology. Wondering if Grasshopper fits your business needs? Let’s look at its main […]
A customer relationship management (CRM) system is key for businesses. It helps build strong connections with current clients and supports sales teams in finding potential leads and converting them into customers. By organizing client information and automating routine tasks, CRMs boost sales productivity for sales, marketing, and customer service teams. Here are two popular CRMs: […]
U.S. Bank Overview U.S. Bank offers a variety of business checking accounts for startups, small businesses, and larger companies. Their accounts range from basic fee-free options to comprehensive plans suited for high-volume transactions. You can visit a branch or manage your account online, which helps streamline banking, reduce fees, and enhance financial management. Key Information […]
On June 28, 2023, Microsoft and LinkedIn kicked off the AI Skills Initiative certificate program. It’s a collection of free videos aimed at helping professionals who are new to generative AI. The goal? To show participants how to use generative AI effectively in their jobs. By December 2024, Microsoft had enhanced this offering by launching […]
Managing payroll documentation is essential for keeping your business compliant and efficient. If you’re in HR and handling payroll for employees in different regions—whether that’s a global company, a U.S.-based business, or somewhere in between—you need to know the necessary forms and records. Getting employees paid while meeting tax and labor laws mandates having the […]
Setting up a virtual call center? It’s simpler and quicker than you think. Many people spend too much time trying to perfect every aspect. The best plan? Dive in and learn through experience. Here’s how you can start a virtual call center in four steps—five if you need to hire. Step 1: Lay the Foundation […]
Artificial intelligence (AI) is reshaping the job market, with many job seekers turning to tools like ChatGPT and Microsoft Copilot to enhance their applications. Estimates suggest around 50% of applicants are using AI in their job search. While these tools can be incredibly helpful, they also raise concerns. Some candidates might unintentionally misrepresent themselves, creating […]
Software development is always changing. New programming languages, frameworks, and technologies come and go in just a few years, while the job market constantly shifts. Despite this, developers are still among the most sought-after tech professionals. Picking the right programming languages and skills can open the door to high-paying jobs. According to a recent report […]
Hackney Council is boosting its use of Amazon Web Services (AWS) by 8% each year for the next three years to snag at least a 22% discount on AWS services. This decision follows a fresh cloud hosting deal that kicked off on November 1, 2024, after securing approval from the Cabinet Procurement and Insourcing Committee […]