In 2024, the number of girls choosing to study computing at A-level increased significantly by almost 800 students, surpassing the 3,000 student mark. This 28.6% jump from the previous year marks one of the largest year-on-year increases in girls taking the subject over the past five years. Becky Wallace, head of people at online training […]
Zendesk Sell is a CRM solution offered by Zendesk that features a starting price of $19 per month. Key features include a power dialer, task player, mobile app, pipeline analysis, and open APIs for integrations. Sell Team is priced at $19 per agent, per month annually and includes customizable pipelines, task setting, and robust APIs. […]
The Commonwealth Bank of Australia’s venture-scaling arm, x15ventures, will soon close applications for its annual Xccelerate program on Aug. 20. The program offers tech startups the opportunity to win a $250,000 investment into their company, reflecting CBA’s efforts to establish itself as a dominant force in fintech AI. x15ventures, dedicated to building, buying, and investing […]
Cloud computing is the foundation of various applications, services, and corporate initiatives, but its environmental impact is now being scrutinized. Today’s IT leaders are faced with a dilemma — they need to embrace innovation to drive their organizations forward while also considering the environmental consequences of data centers, energy usage, carbon emissions, and e-waste. To […]
During the Made by Google presentation on Aug. 13, Google unveiled its latest products including the Pixel 9 phones, new Gemini AI features, the Pixel Watch 3, and the Pixel Buds Pro 2. Rick Osterloh, Google’s Senior Vice President of Platforms and Devices, emphasized the company’s focus on strengthening its ecosystem with AI technology. The […]
For new freelancers, solopreneurs, or small business owners looking to accept payments from customers, the complexity of payment systems can be overwhelming. Many may question why they can make payments on their phones but struggle to accept them on the same device. However, with the right mobile point of sale provider, accepting payments on your […]
Heriot-Watt University and the University of Glasgow are collaborating on a £46m initiative funded by the UKRI Engineering and Physical Sciences Research Council (EPSRC) to research the utilization of digital twins in reducing the carbon footprint of the UK’s transport systems. Named TransiT Hub, the research hub, which has received an investment of £26m from […]
IVR is a powerful tool for managing call queues and improving customer satisfaction, but it requires regular maintenance for optimal use. Testing is essential to ensure security, functionality, and performance of the system. Here are the different types of IVR testing tools needed for an efficient and successful system: 1. Automated IVR testing tools automate […]
The U.K. government is conducting an initial investigation into the collaboration between Amazon and Anthropic to determine if it will reduce competition. This investigation follows a similar probe into Alphabet’s partnership with the AI startup. In March, Amazon completed a $4 billion investment in Anthropic, known for its Claude LLM family, which competes with OpenAI’s […]
The UK technology sector is facing challenges when it comes to diversity, equity, and inclusion (DEI), as evidenced by recent organisational closures. Women Who Code, the Tech Talent Charter, and Girls in Tech have all shut down due to funding issues. Experts believe that economic, financial, and political pressures are contributing to this struggle, with […]
In a recent survey conducted by data analytics firm SAS, Australian organisations were ranked fourth in terms of their use and implementation of generative AI. The survey found that 63% of Australian businesses are currently utilizing generative AI, which is higher than the global average. While Australia sits behind China, the U.K., and the U.S. […]
Ofcom has issued a warning that social media companies will be mandated to address disinformation and hateful or violence-provoking content in response to a series of racist riots in the UK. Following the tragic stabbing of three girls in Southport on July 29, 2024, false rumors circulated on social media claiming the perpetrator was an […]
IVR banking is a common and convenient way for customers to access their bank accounts and perform various tasks such as checking balances, updating information, and changing PINs without the need to speak to an agent or visit a physical branch. This technology also benefits banks by reducing routine customer service inquiries and providing services […]
Properly attributing the marketing channels that generate phone calls is essential for maximizing ROI. Call tracking software helps businesses identify where their calls are coming from, allowing them to determine which marketing strategies are effective and which ones are not. While there is an initial cost to implement call tracking software, the potential for increased […]
Advanced Computer Software Group, a software supplier, is facing a potential fine of £6.09m for not implementing appropriate cyber security measures to protect personal data stolen by the LockBit ransomware gang in August 2022. The attack caused disruption to NHS trusts and other social care bodies using Advanced’s services. LockBit accessed Advanced’s network using legitimate […]