Understanding the Differences Between Answering Services and Call Center Services While both answering services and call center services enhance customer support, they fulfill distinct roles within a business. Answering Services: These are ideal for managing basic inquiries, taking messages, and forwarding calls during off-hours. They typically act as an extension of your business by handling […]
The upcoming eVisa scheme from the Home Office, which operates exclusively online and generates a new immigration status by searching through numerous government databases each time an individual logs in, has been criticized by the Open Rights Group (ORG) as “error-prone” and “deeply problematic.” As part of significant reforms to the UK immigration system, physical […]
Effective expense management is essential for businesses, and modern digital tools streamline how organizations track, control, and analyze their spending. However, each app is designed to cater to specific user groups. For instance, Zoho Expense offers a great entry-level experience for novices, while QuickBooks Online is more complex, suited for long-term scalability. If this seems […]
According to research conducted by The Washington Post in collaboration with the University of California, Riverside, ChatGPT powered by GPT-4 consumes approximately 519 milliliters of water—slightly more than a standard 16.9-ounce bottle—to generate a 100-word email. This significant water usage can exacerbate drought conditions, particularly in arid regions. This reporting is informed by the paper […]
A United Nations (UN) advisory group focused on artificial intelligence (AI) has urged governments to work together in establishing a “globally inclusive and distributed architecture” for regulating the technology. Formed in October 2023 to evaluate international governance related to AI, the UN’s High-level Advisory Body on AI has released a report detailing its framework for […]
CRM software serves as a robust solution for marketing, sales, and customer service on its own, but it’s most effective when integrated with other tools in a company’s technology stack. The ideal way to leverage a CRM platform is to position it as a central hub for all client data, campaign insights, and sales analytics. […]
Quantinuum, a quantum computing company, has revised its timeline for when quantum computers will achieve commercial viability. According to a study by McKinsey, it’s anticipated that by 2030, 5,000 quantum computers will be in operation, but practical hardware and software capable of addressing complex computational problems may not become available until 2035. The company’s technical […]
A recent cybersecurity advisory issued by the FBI, the Cyber National Mission Force, and the National Security Agency reveals concerning activities from the Flax Typhoon threat group. This cybercriminal organization has successfully infiltrated over 260,000 Small Office/Home Office (SOHO) routers, firewalls, network-attached storage, and Internet of Things (IoT) devices, constructing a botnet capable of executing […]
A Europol representative has stated that the pan-European law enforcement agency has become the primary resource for international police investigations focused on the use of encrypted communication services by criminal enterprises, particularly following the dismantling of the Ghost encrypted messaging platform. This extensive three-year international investigation into Ghost, which offered end-to-end encrypted messaging, resulted in […]
Google has successfully overturned a €1.5 billion antitrust fine imposed by the European Commission five years ago. The European General Court annulled the decision, citing errors in how the Commission evaluated the company’s advertising contracts. Specifically, the court found that the Commission failed to prove that Google’s agreements with publishers hindered innovation, allowed the company […]
Cyber attackers are increasingly utilizing malicious emails to breach critical national infrastructure (CNI). A recent report by security solutions provider OPSWAT indicates that up to 80% of CNI organizations faced email-related security breaches within the past year. Compromising CNI sectors—such as utilities, transportation, telecommunications, and now data centers—can result in significant disruptions, making them prime […]
Microsoft has announced an expansion of its AI features in the upcoming 365 Copilot Wave 2, set to roll out throughout the fall. This announcement was made during demonstrations on September 16. Jared Spataro, Microsoft’s Corporate Vice President of AI at Work, stated that “Copilot is the new UI for AI.” The demonstration highlighted the […]
The UK government aims to initiate a global discussion with key nations on effectively addressing global cyber threats and bridging the cyber skills gap. Delegates from the United States, European Union, Canada, Japan, and international organizations such as the World Economic Forum and the Organisation for Economic Cooperation and Development will gather in the UK […]
Growing a retail business hinges on selecting the right software solutions for managing payments and finances. While it’s clear that robust tools are essential, the costs of choosing an unsuitable option can be substantial. The term “retail” encompasses a diverse range of concerns—what works for an online-only ecommerce brand may differ vastly from what suits […]
Salesforce is set to enhance its presence in the AI sector with the introduction of Agentforce—an innovative platform designed to implement generative AI across customer support, service, sales, and marketing domains. This new offering is scheduled to launch on October 25. At a press briefing on September 12, Salesforce CEO Marc Benioff highlighted that customers […]